Customer Testimonials

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Google Jan 26, 2023

My wife and I purchased our 2nd Nelson Mazda yesterday and it was a wonderful experience! These guys really go above and beyond to make your purchase hassle free. We had the pleasure of meeting the owner as well as the general manager. Both made us feel like our business was important and they truly care about integrity and honesty which is very hard to find in this business. Thank you Chad, Randy, and Jacob for taking care of us! Steve and Rachel

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Google Jan 15, 2023

Jeffery Burgeson (my sales rep) made the process seamless and enjoyable for my first purchase. Thank you Jeff, and thank you Nelson Mazda!

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Google Jan 15, 2023

We went to Nelson Mazda on a Saturday in Murfreesboro to look for the Snowflake White Pearl CX-30 I saw online, however, it was sold a few hours after we came. Orlando House tried his best to show us other available car models within our price range but I was set on getting either a red or white CX-30 before I return my car rental Tuesday the following week. He followed us outside as we were leaving and told us about a black CX-30 that is coming on site at the end of the month. He explained that they will ...

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DealerRater Jan 15, 2023

We went to Nelson Mazda on a Saturday in Murfreesboro to look for the Snowflake White Pearl CX-30 I saw online, however, it was sold a few hours after we came. Orlando House tried his best to show us other available car models within our price range but I was set on getting either a red or white CX-30 before I return my car rental Tuesday the following week. He followed us outside as we were leaving and told us about a black CX-30 that is coming on site at the end of the month. He explained that they will ...

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Google Jan 13, 2023

The whole.process was easy and stress free. Love the Nelson Mazda team and love their Christian stand! Couldn't ask for any better service or team! And loving my new Cx-5! Ya"ll go see them!

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Google Jan 1, 2023

I purchased a CX5 while from Nelson Mazda while living in another state. Kay Bowen, my salesperson, is knowlegeale, professional and an excellent communicator, as there were no suprises when I arrived to pick up my vehicle. Thank you, Kay, for executing, a smooth transacton!

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Google Dec 29, 2022

My mother and I went to two dealers that she had narrowed down to buy. Shaun was our rep when we got there and was a great salesman with no pressure and all the info we needed he had. Great cx 30 and team working there. I know where my next new car is coming from as I will be going with nelson Mazda. Thank you again Shaun.

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Google Dec 22, 2022

The staff we interacted with were so nice to us and the experience was truly so easy Charlie was very easy to communicate with and answered my requests for phone calls or texts. Orlando is one special person!!! He truly is a gem and such a warm and caring young man. Thank you and happy holidays.

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Google Dec 5, 2022

Bought a CX-5 from Sean during July. Great experience and would recommend. He was a solid dude with good communication before and after the sale.

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DealerRater Nov 22, 2022

What a wonderful experience! Jessica and Kaitlyn were super , the both of them really did the work. As I travel for work my time at home is limited. So despite the delayed response to their emails they didn't sway, sending updates and videos it totally kept me engaged. When I finally had the time to schedule a test drive I scheduled an appointment. When I went in I was introduced to Katilyn and Amy both were a blessing. i worked with Amy the rest of my Nelson Mazda buying experienc. It was so refreshing I have never experienced this ...

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Google Nov 20, 2022

Nelson Mazda service definitely went above and beyond. First time that I saw the whole inspection is recorded. Full transparency. Great pricing too. Highly recommend. We were welcomed by Nick, nice guy.

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Google Nov 19, 2022

My car buying experience is something I want to relive. Kaitlyn was so graceful and patient with me throughout my journey. Initially, I was looking for a CX5. When I told her what features I wanted (sunroof, CarPlay, heated seats, red leather seats, power liftgate), she recommended I look at a CX50 instead. While the CX50 didn't come with red leather seats, it had all the other features I wanted. I was hesitant to purchase one because I didn't like the trim level I test drove in Franklin (Premium I think) and didn't want a monthly payment ...

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DealerRater Nov 19, 2022

My car buying experience is something I want to relive. Kaitlyn was so graceful and patient with me throughout my journey. Initially, I was looking for a CX5. When I told her what features I wanted (sunroof, CarPlay, heated seats, red leather seats, power liftgate), she recommended I look at a CX50 instead. While the CX50 didn't come with red leather seats, it had all the other features I wanted. I was hesitant to purchase one because I didn't like the trim level I test drove in Franklin (Premium I think) and didn't want a monthly payment ...

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Google Nov 13, 2022

Our sales professional Sean was a true pleasure to work with. He answered all our questions, was very knowledgeable, zero pressure, and made the overall car buying process extremely smooth. Highly recommend.

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Google Nov 12, 2022

Cristian is great! I recommend him to anyone looking to buy a car. He took the time to explain everything to me, and made me feel comfortable with the car buying experience. Best salesperson I’ve ever worked with.

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Google Nov 10, 2022

Orlando House was absolutely amazing! The man helped me and waited on me for an entire week while I got all my finances settled….and that was difficult. But Orlando helped me get out of a really bad car situation and into a car that is going to last me a very long time. I went into Mazda simply because my friend had just went and bought a hatchback fro you guys. But I knew absolutely nothing about Mazda….. other that the Nelson Mazda jingle that played over the WAYFM radio station when I was a kid lol. However, Orlando ...

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Google Nov 6, 2022

Great experience. Cristian was a pleasure to work with. The whole staff is very friendly.

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Google Oct 31, 2022

So I waited to finally fix the car I bought from this dealership to leave a review. I bought this car 'over the phone' since I live in Milwaukee, WI. Price listed was equal to the Kelly blue book value. When I spoke to a sales person asking could price be negotiable I was told since everything is fine with the car they are firm on price. My mistake was that I believed her! Day later sales agent sent me the video of the car saying that absolutely everything is fine with the car except the rear view mirror which ...

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Google Oct 4, 2022

My husband and I were at Nelson Mazda yesterday and ended up purchasing a brand new CX-30. Orlando House, the sales executive knows his trade very well because he explained the details and highlighted the great features of the car. We ended up falling in love with the car. This being our first Mazda, we were extremely impressed. Thanks Orlando, you're the best!!! Keep up the awesome job 👏 👍 🙌

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DealerRater Sep 20, 2022

This was hands down, the best dealership experience I have ever had. Working with Johnny Vu was as easy as it gets. I appreciate their simplified approach selling cars by only working with one person throughout the entire buying process. Not only did I get a sweet ride with proven reliability at a great deal with NO markup, I'm confident I can count on Nelson Mazda for any future needs and/or service. A+!!

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Google Sep 19, 2022

Great support from Ryan Byers and very smooth and transparent process from Nelson Mazda.thanks again..

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DealerRater Sep 8, 2022

Johnny was a super helpful salesman the entire way. He was in constant communication with me about my car, and he made sure I felt secure even after driving off the lot.

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Google Sep 7, 2022

Staff was polite kept me informed of problem areas. Work was great.

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Google Sep 7, 2022

Waiting room was nice. The workers were very polite, and explained in depth on my car service. Only complaint was the wait was a little long.

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Google Aug 31, 2022

Team member are friendly and helpful, easy and fast service.

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Google Aug 29, 2022

Had a very good repair experience here. Brian went above and beyond to help name out, stayed on the line forever to get ahold with my warranty company, and was very clear with communication and expectation.

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Google Aug 25, 2022

Very Professional and great customer care and friendly. Will definitely go back for second vehicle.

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Google Aug 25, 2022

My infotainment system was running slow and not always loading up Satellite Radio. I forgot to mention it when I checked the car in. The service technician noticed it and updated the system (under warranty). That is really great service. I love my Mazda.

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DealerRater Aug 22, 2022

Just got a CX 5 and I am so happy and satisfied of my new vehicle. I really appreciate my car dealer Johnny Vu for being so responsive and patient through out the process. Two thumbs up for your great service.

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Google Aug 20, 2022

I just completed the purchase of a 2022 CX-9 Grand Touring from Nelson Mazda Murfreesboro. The experience was nothing short of perfect. Garrett, the client advisor, took the time to truly understand what I was looking for in a vehicle. He wanted to ensure I didn't under/over purchase for my needs. Before even stepping foot into the dealership, he answered multiple questions and took care of me before I was even a paying customer. Once I was ready to sign, the purchase process was simple. No high pressure tactics. No last minute surprise fees or games (other dealers tried ...

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Google Aug 17, 2022

Jeff was so helpful and so informative throughout the entire process. He made it a fun experience and I didn’t feel stressed or pressured at all. He simply gave me the facts and answered all of my questions while also being such a delightful human. I felt very cared for and I am very thankful I got to work with him.

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Google Aug 17, 2022

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Google Aug 12, 2022

Friendly staff, efficient service and a nice facility.

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Google Aug 10, 2022

My daughter purchased a vehicle here and there were some items that popped up that we weren’t prepared for or weren’t advised of but the team found a way for our situation to make the obstacles go away or find other solutions. Overall a great experience when they do what they say they are going to do and get it done. I don’t think you will be dissatisfied working with the staff. Like to give a shout out to Joseph for getting a lot of are stuff addressed and very professional and understanding in the process. Like ...

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Cars Aug 9, 2022

Jeff and Johnathan were our Sales guys for our 2010 Mazda Miata, and I have to say they were both lovely to work with. The experience at that dealership was such an amazing one, no pressure at all and very honest and friendly. I highly recommend them.

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DealerRater Aug 6, 2022

Everyone at Nelson Mazda was welcoming and professional! Johnny and Ryan were very helpful, answered our questions, and explained what to expect from the dealership. Found exactly the car we were looking for and were able to quickly finish our deal. My wife and I highly recommend Nelson Mazda!

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DealerRater Jul 20, 2022

The dealership and team was Quick and easy to work with. Helped me to make best purchase for me

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DealerRater Jul 18, 2022

Nelson Mazda was very helpful and supportive in our search for a new car. Everyone we dealt with was patient and kind.

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DealerRater Jul 18, 2022

What a relief to deal with a no haggle dealership after a bad experience elsewhere! Johnny was patient with us helping our daughter purchase her first vehicle. It was a great experience all around and now I’m thinking my next car might be a Mazda!!

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Google Jul 8, 2022

Christian Anda is an awesome salesman. He definitely listened to what I was looking for. What a wonderful person. He went above and beyond…A shout out to Trey as well. Thank you guys..So pleased..

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Google Jul 6, 2022

By far the best experience I have had at a dealership.

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Google Jul 3, 2022

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Google Jul 2, 2022

Everyone who assisted me was very respectful and professional! The service was done in the expected time frame and they washed my car! It was 100% the best service appointment I've had in a long time. They even send video of the service and you can approve any recommendations from your phone. Smooth and painless. Price was what I expected as well!

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DealerRater Jun 27, 2022

After calling other dealers in our area, we drove 2 hours to Murfreesboro to work with Johnny Vu because of the ease and professionalism he provided in what is a strange time to buy and sell a car!

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Google Jun 15, 2022

Joseph and Jeff was outstanding to deal with. I couldn't be happier with my purchase. As always I wil continue to direct all my friends and Co-Workers to you all first before shopping for a vehicle anywhere else.This is my 4th vehicle I've purchased with you all since 2019 and each time the choices of vehicles to choose from keeps exceeding my expectations. I never feel like I'm settling but rather getting something that excites me to drive daily. I always have to give a shout out to Devin in service as well, he gives me a ...

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DealerRater Jun 14, 2022

I have always hated buying cars, but Johnny Vu at Nelson Mazda has completely changed that. I felt like we had been friends forever and we were just having fun while also buying a new car. I love my new CX-5 so much. Thankyou Johnny!!!

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Google Jun 13, 2022

Hands down the BEST and most relaxed car buying experience I have ever had. Johnny Vu made me feel like we had been friends forever. He was wonderful and got me exactly the car I wanted at the price I wanted. I love my brand new CX-5 SO MUCH!!! THANKYOU MAZDA AND THANKYOU JOHNNY!

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Google Jun 9, 2022

I had a very smooth and pleasant experience yesterday buying a car. Joshua Hernandez was excellent and made the process seamless!

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Google Jun 8, 2022

The customer service is perfect.

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Google Jun 7, 2022

The attention and care we received were outstanding. It was an efficient and streamlined process.

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Google Jun 2, 2022

Excellent service department!

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DealerRater May 31, 2022

It was a very smooth process. Everything was ready for us when entered the dealership. Everyone was friendly and approachable. We had a great experience and love our vehicle.

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DealerRater May 31, 2022

It was a pleasure working with Johhny buying the CX-5. It was an enjoyable and stress-free process!!

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Google May 27, 2022

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Google May 27, 2022

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Google May 23, 2022

Excellent service department!

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Google May 22, 2022

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Google May 21, 2022

I purchased a vehicle from Nelson Mazda and it was the most pleasant car buying experience I have ever had. Orlando was there with me every step of the way. He made me feel so comfortable and there was absolutely no pressure. I was in and out of the dealership with my new car in just a couple of hours. Their customer service is outstanding and continues to be even after you leave the dealership. Orlando reached out to check if I had received my permanent tag which I had not and he sent me a new temporary tag. Truly ...

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DealerRater May 18, 2022

This is a great group of professionals that truly cares about their customers! Christian assessed the vehicle I had brought in and gave me plenty options moving forward. I was happy to meet Larry (GM) and Johnny from the sales team. Both of them made a difficult day and hard decision much more bearable. Johnny has also made the purchase process as seamless as it could be as it involved trading in the old vehicle. The whole team provides their customers with exceptional service, and I highly recommend them. PS: I have my kids with me (7 and 9) and in all ...

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Google May 15, 2022

Amy was exceptional throughout the experience. She was calm, knowledgeable and made us feel comfortable. At no point did we feel pressured and she was super relatable throughout the process. It truly was a great experience compared to other places we had been that day. We also appreciate that people stayed late to finish the sale for us. Thank you to everyone.

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Google May 6, 2022

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Google May 6, 2022

Christian, Jim, Tommy, Devin, and Brain were absolutely incredible. They went above and beyond for me to make sure everything was taken care of in a timely manner and with quality. To say I appreciate it would be an understatement.

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Google May 2, 2022

Normally sales people really get on my nerves and I will go out of my way to avoid them at all costs. I worked with John Pate at Nelson Mazda of Murfreesboro over the course of 2 days and he was by far the most helpful person I have ever interacted with on any form of major transaction. He listened to what I was interested in, helped me find it a drive it, and walked me through the purchase process with transparency and without any pressure. It was a great experience and I would recommend John and the dealer to any ...

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Google May 1, 2022

I plan to drive my 2019 Mazda 3 forever. I take it back to Nelson Mazda because they take care of their customers! If I do get a new car I will stay with Nelson because they really do care about doing a good job. They email me to remind me when it is time for service, but they don't spam my email. When I come in they know me. Quick service check in and out. The videos they send me while I am out while my car is in the shop keep me informed. I get to approve the estimate ...

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DealerRater Apr 30, 2022

We were immediately helped, and all of our questions and concerns were answered by the same person who helped us the entire process!

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DealerRater Apr 30, 2022

I recently purchased a CX5 from this dealership and it was an excellent experience from start to finish! The customer service was top notch and I couldn’t be happier with my purchase and choice to go with a Mazda and this dealership. Johnny went out of his way to make sure I was completely satisfied customer. I will be recommending them to everyone. I give them 5 stars in every category!

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Google Apr 21, 2022

Roberts Toyota in Columbia referred me here because I bought a Mazda from a Toyota dealer and with it being a Mazda vehicle needing work done … it was best to come here. I was a little nervous at first because I have had a HORRIBLE experience with Roberts Toyota for the past 6 months getting my car fixed via extended warranty that I purchased and they kept ignoring it and also hanging up on me not to mention my salesman from Toyota yelling at me and lying to me. Anyway- came to Mazda on 4/20 and wow. The service advisor team was ...

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Google Apr 17, 2022

Jeff Burgeson was the man that will get you the approval that you need the first time without the back n forth games. He's very transparent, patient, courteous, and polite.

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DealerRater Apr 15, 2022

Johnny was fantastic! He was very informative and didn't mind all the questions my husband and I asked. I loved that he was the only person we dealt with the whole process. I would recommend that if anyone looking to buy a car to go see Johnny!

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DealerRater Apr 10, 2022

It was an amazing experience working a long with jhonny hu, he help me find the perfect truck

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DealerRater Apr 9, 2022

Great customer service! Orlando and Johnny were very helpful. They made the process so smooth.

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DealerRater Apr 9, 2022

Ease of purchase genuine attitude and help. Care about customers. Will purchase in the future. All service on traded Mazda was done here due to friendly staff.

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Google Apr 9, 2022

It was a great experience. Got a car ordered with exactly what I wanted. Thanks especially to Amy Riviera. She was so knowledgeable and made the experience so enjoyable!

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Google Apr 8, 2022

I was traveling through Tennessee with my family to get to Indiana. My tire blew out on 24west and we were scared. The tow truck took us to your shop where you validated my tire protection plan and replaced my tire .

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Google Apr 8, 2022

Ryan was fabulous and the whole process for trade and purchase was quick, smooth, and easy. We will recommend to everyone and may even be back to buy another.

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Google Apr 6, 2022

Brian, my service rep, was friendly, thorough, and helpful, explaining everything on my invoice and what was completed and recommended. The service tech, Ellen, explained exactly what was seen during the inspection. It was the next best thing to being out in the garage next to the car.

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Google Mar 31, 2022

Great and professional team! It was worth traveling 2 hours away! I went to other dealerships in the Chattanooga area and I was not treated well. As a gift from the dealership on my new car, I received a powerlife limited warranty contract on the engine and transmission that many other dealerships do not provide. I don't want to be talked down to and I don't want to be lied to. I found Integrity for sure!!!!!

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Google Mar 31, 2022

Alicia was amazing... I walked in and every other person I felt ignored me but as soon as she saw me she made eye contact and made sure that I was taken care of.. she's very knowledgeable and personable, very easy to speak with and makes you feel welcome. Great job Alicia

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Google Mar 19, 2022

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Google Mar 17, 2022

The video walk around was my favorite. Not only did they point out what they had done but also what damages and concerns needed to be addressed. They even had the items i needed to repair said damages either in stock or ordered and set to arrive within the next 2 days. I appreciate the time, effort, and care taken by your service department to deliver the best service experience that I've had at any other dealer in this area. The personal touch has definitely made a repeat customer out of me!

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DealerRater Mar 14, 2022

Excellent job by Johnny Vu! He was very thorough and detailed in his explanations. He also used the inputs we provided to get a vehicle that fits our needs

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Google Mar 13, 2022

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DealerRater Mar 12, 2022

First time ever buying a car at a distance. Johnny made it a simple and easy buying experience. He answered any questions I had and never made me feel like my questions were unreasonable. I was very happy with the price given on a 2017 Miata RF and was pleasantly surprised to find that the price given on the car was not subsequently driven up by unreasonable fees like I had seen from other dealers. Johnny set up delivery for a reasonable price and I was very happy when the car carrier drove up to my house. Everything was as described. ...

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Google Mar 11, 2022

Hi I visited this center 3 months ago and I got great warranty service from Michael. I wanted to leave review earlier but I went to traning for months and I totally forgot about this review. Anyway thank you so much for your great service. At that time Michael told me my car has fuel pump issue and it'll take weeks to replace it. I was frustrated bc I was on new year vacations and planning to go to other states but he gave me free renter car for a week so I was able to have wonderful holidays with ...

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Google Mar 7, 2022

The staff is very friendly and l love they do a video of step by step activities while doing an oil change and tire rotation.

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Google Mar 7, 2022

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Google Mar 2, 2022

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Google Feb 28, 2022

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Google Feb 24, 2022

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DealerRater Feb 23, 2022

Super staff and Johnny Vu is the best he is very knowledgeable and very helpful

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DealerRater Feb 22, 2022

It was an awesome experience! I will do business with them again at some point.

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DealerRater Feb 19, 2022

I visited a couple of weeks ago. The staff are quite friendly. Thanks so much

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Google Feb 17, 2022

Look. The guys and gals that work here are simply amazing. I had a 2015 mazda 3 hatchback (which I also bought from Nelson Mazda back in 2015) that they had sent me a letter for (pertaining to a recall.) I was not even in the market for a new car. While they were working on it in saw a 2021 blue hatchback that I fell in love with. We test drove it, and the salesman Daniel wasn't pushy. We got the payment where I wanted, and I drove it home. Upon my first oil change, I had told them about a whistling ...

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Google Feb 11, 2022

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Google Feb 11, 2022

We're were on vacation in Florida and on our way home to St Louis, Mo. My wife found this Toyota Tundra on line and it looked perfect. So we raced up to Nelson's Mazda in Murfreesboro on our way home. Myles was our sale rep who showed us the car. There was an unexpected problem with the car. Joseph step in and helped with the issue. In fact I think the whole team helped out. Joseph went above and way beyond to get the problem resolved. It took alot of coordination with the team and another dealership. So ...

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DealerRater Feb 7, 2022

Purchasing my new car was fairly even and most communication was via text. Not much confusion or miscommunication and all went well. No negotiations or anything and I was able to sign and pick up my car in about an hour once it had arrived.

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Google Feb 7, 2022

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Google Feb 6, 2022

HAPPY UPDATE: Due to being out of town for work, I'm roughly two weeks overdue in writing this review, but I definitely wanted to provide an update. Several weeks ago, I had what could have been described as a disastrous experience in my attempt to purchase a vehicle here. I was frustrated and ready to give up. Fortunately, I was contacted by the General Manager (Randy Dismang), who personally went out of his way to apologize for the poor experience and make things right. Additionally, I was assigned a new salesperson (Ryan Davis) who was also excellent. Instead of ...

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Google Feb 4, 2022

Nelson Mazda Murf was an absolute pleasant surprise. We went there looking for a used MX-5 and left a little over an hour later having bought a brand new one instead. Joseph, Alex, John, and Randall were pleasant, honest and accommodating. While most dealers are taking advantage of the chip shortage to charge more than retail, Nelson Mazda was completely fair on price. Nelson Mazda wants a long customer relationship, not just a one off sale. If you are in the market for a car, highly recommend working with their team!

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DealerRater Jan 31, 2022

Johnny was great!! It’s been a very long time since i’ve bought a car. The clean up of the car took a very long time

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