Customer Testimonials
I had an amazing experience at Nelson Mazda while getting service done on my car. The employee I worked with was Christian, and he was super accommodating, especially as I am younger, and this was my first time with car trouble! Not only was the technician super thorough with my car, but Christian was very transparent and open about the best course of action for my car. Whenever I found myself overwhelmed, he great at helping me understand what was happening. He was an amazing help, evening hooking me up with discounts and just making the process so much easier!
I don’t normally write reviews but I have to this time. I went to look for a car yesterday and had the best help. Nic helped me out tremendously and help me find the dream car , I was not able to get it at the moment but that didn’t stop him from still reaching out to me and letting me know everything I could do. Orlando also came up to talk to me and they both helped me out even when I did not purchase a car. Let’s just say now I will be going back in ...
this was my first experience buying a car and Taybor made the entire process simple. He was able to answer all my questions, and I'm confident we found the right car for me, because now that I've driven it I can't imagine having anything else 😊
They are the best!!! Nick is great… the people is trained and know all the info to explain and understand the best options for you… the only thing is that during the trade they changed the APR at last minute… anyway I love my Mazda
John Travis was so helpful to my husband and I when we made the difficult decision to trade in a vehicle that we loved, but didn’t fit our needs. His compassion and patience with me as explored options were so appreciated. We found the PERFECT red CX9 that checked all the boxes. Searching, financing, and signing were made so simple because we were only working with John throughout the process. If you are looking for a stress free buying experience (as stress free as buying a car can be!) I can’t recommend Nelson Mazda enough. I’m the ...
Tyler Holt was an awesome client advisor. Very patient and knowledgeable. He assisted me in getting my dream car! He was true to the Nelson Mazda sales model. I joined the experience and I will definitely come back to Nelson Mazda in the future.
My mom and dad both got a red car
Updated: Was contacted by the General Manager, Randy. He has gone above and beyond to make sure we are happy with our new car. Good customer service does exist. One person, one price...nonsense. We were passed to three different sales people. Ultimately sold a car that sales person number 2 said had all of the features listed in the description only to find out that it did not after we closed the deal. Tried to come up with a solution to this problem but since they are a "one price" dealership (their words) nothing could be done except ...
Great experience purchasing my new 2024 Mazda CX-5 Signature from Nelson Mazda Murfreesboro. I worked with Amy Brevard. Amy was very responsive, professional and helpful throughout the whole process and made the sale go very seamless from start to finish. I’ve been very happy with the Nelson Mazda experience and I plan on being a lifelong customer.
My husband and I have been searching for a car and weren't sure as to what type car to get. We are in our late 60's and therefore wanted to do a lot of research as probably the last car we buy. We were so impressed with our sales person John Travis and enjoyed dealing with him very much. He was so kind when I kept coming back and testing the seats and looking over this car. We ended up not buying an suv and decided on a van instead, but even then, John was precious and told us ...
Great experience buying a 2024 CX from Nelson Mazda. Nick who was the salesperson I worked with was straight forward and extremely helpful making a difficult decision. The process was enjoyable (in most instances this is not the case when buying a new vehicle) and was without any sales pressure. Outstanding dealership. Clean, courteous and a helpful staff especially Nick Wilson. Easy choice to remain loyal to this dealership.
My car developed an issue with the AC and I was absolutely dreading having to bring it in because i was expecting to have pushback getting it covered under my extended warranty. When i arrived i was met by Christian Anda who listened and took my concerns seriously. Within an hour the issue was diagnosed and Christian already had the repair claim sorted for me. It was all so easy and my stress completely melted away. Thank you guys for such a pleasant experience. edit: I also want to thank Zach Jacobs who was the technician that diagnosed my issue ...
Just bought a new CX-5 from Nelson Mazda and couldn’t be happier with the experience. Buying a car is a long, stressful process at times, but the staff at Nelson are great people to be around, and are fun, respectful, and not pushy as one might expect from a typical car dealership. Importantly, my trade-in value offer was very fair. Shoutout to John Travis for helping me throughout the process. Highly recommend.
Incredible Dealership! Our representative Amy was incredible from start to finish. She was pleasant to work with, upfront and honest, and went above and beyond to help us with the vehicle before we ever arrived. I highly recommend Amy and this entire business as they are first class in every way, and in every sense of the word.
We have taken in our Mazda CX9 (FANTASTIC vehicle) in for general maintenance and a couple of warranty repairs. We are always greeted warmly and they have a very welcoming area when you have to wait with your vehicle. I also appreciate the video inspections they do each time we come in which give a clear and complete overview of our vehicle’s overall condition. Strongly recommended!!
We have taken our 2020 Mazda CX9 here for general maintenance and a couple of warranty repairs and have always received fantastic service. We are always greeted warmly and they have a welcoming environment when we have to wait. I also appreciate the video inspections they do to give you a complete and documented overview of your vehicle's current mechanical condition. Thoroughly recommended!!!!
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Great experience with the fine folks at Nelson Mazda. Everyone was eager to help. Never did I feel pushed or pressured as I often do when looking to buy a car. Ended up getting a CX-5 which I love. Can't wait for the CX70 to come out so I can get a second Mazda 😀
Writing this review many years after I last visited because you don't know what you have until it's gone. I've purchased my first new car here and leased 2 for my wife when I lived in Nashville. We've since moved to another state and have missed them since having a ton of issues with different dealerships where I live now. A couple of anecdotes: One time I purchased a new OEM part online to install myself. After realizing it was much more work than I had thought. I brought it in and asked if they would install ...
Amy is an outstanding salesperson! Her knowledge and professionalism made my shopping experience truly exceptional. She went above and beyond to help me find exactly what I needed. Thanks to Amy, I’m a satisfied customer. And Mrs. Jonny is a great leader. Highly recommend their store for excellent service!
Never felt more welcomed than I do here. From the sales reps to even the techs, everyone seems to genuinely care. This dealer is truly a gem
Nick and Orlando were very knowledgeable and helpful to us when we purchased our vehicle. Nick was very helpful to relate to us and explain every detail about the process, and Orlando could answer any questions we tossed at him. We are very happy with our new vehicle from Nelson Mazda in Murfreesboro and will recommend them.
Nick was very knowledgeable and helpful to us when we purchased our vehicle. He was very helpful to relate to us and explain every detail about the process.
Service writer Christian was thorough in explaining the service process. He was extremely courteous and considerate. Then Ellen in the service department gave a thorough inspection detailing the process on video. She was articulate and professional. Thank you. Great Team!
Nick Wilson was such a pleasure to work with. I feel they gave me a fair value for my trade-in, and they made the purchase of the new car for my daughter, very smooth and easy. I had called ahead, and they had the car waiting for me to see it when I arrived. They gave a very informative sales presence, but not a pushy one. Other dealers can learn from this technique because it makes you want to return and purchase other cars from them in the future. Thanks Nick!
For my daughters first buying car experience Nick answered all her questions and made sure she was comfortable with the whole process. He was patient and took the time to explain everything in detail. He gave her honest advice and was truly invested in making sure she had the best car-buying experience. He was an invaluable asset in her car-buying journey. I could not be more pleased.
Great staff that help every step of the way in a friendly manner. Sales reps don’t push you or lead you in any direction you don’t want to go. The aren’t on commission and it shows. Very enjoyable experience.
I want to start my review by saying that the dealership is WAY too expensive and if prices were at least a little more reasonable, people wouldn't hesitate bringing their cars in like I did. Unfortunately for me I had a dealership only issue per two local shops. That being said, service was amazing. From the moment I called and said my car was being towed there to the moment I picked up my car, they were very communicative, friendly, and helpful. I never had an issue speaking to someone and the text feature was very helpful. Ellen was ...
Everyone that’s looking for that special vehicle, run over to Nelson Mazda in Murfreesboro, TN and specifically ask for: Alec Abajian. I promise you won’t be disappointed. He’s the best. There wasn’t any harassment at all. He is such a genuine person. As a woman, shopping by myself without my husband or dad, he made my experience spectacular!! Thanks again Alec for putting me in my dream ride- Infiniti QX 80. You’re truly amazing!!
Over the past few months I have been searching for a car and it has been pretty challenging in this current car market. If you are looking for a car I would highly recommend working with Amy Breveard. I live out of state and she has gone above and beyond to assist me in finding the right fit for me by sending pictures, videos and car specs when requested. She was never pushy only touchy bases with me occasionally to check and see if I had found anything I might be interested in. Even though Nelson did not have the ...
Nick was amazing throughout the whole process would definitely come see him again for another vehicle.
Professional staff, low pressure sales people. Great vehicles and service. I bought my last car here.
My fiancé and I purchased a new 2023 CX-50 from Nelson this past Saturday and the experience couldn't have been easier. Our salesman Nick was so easy to work with both over text and when we arrived at the dealership. We worked with Nick the entire time and didn't have to jump around to different people which I really appreciated. Overall I am highly satisfied with our purchase from Nelson and will be returning for future vehicles.
Amazing customer service! It began electronically with every question answered and an appointment easily set up. Last minute change left me and my two young children to test drive and purchase the vehicle. Everything was explained well, all of my many questions were answered, and our representative was patient, understanding and helpful. He truly went above and beyond to make sure I had plenty of time with the vehicle before purchasing. Looking forward to doing business with Nelson Mazda again in the future.
The are amazing the technicians are professional. The one who handled my car 🚗 is amazing. She revealed everything with the car giving recommendations on priority list to fix. Also not to forget Ryan from the customer service. He deserve promotion. He is so gentle, polite and professional. For sure, I won't come back again to Nelson Mazda to fix my car🤣, but I would rather come to buy a new one.
I was in the market for a new car last month and I am very glad I went to Mazda. I went to six different dealerships and had the best experience at Mazda Nelson in Murfreesboro. Hezha was the lovely sales women who helped me. I spent several hours with her, and she had told me in the beginning of our day that she was new to Mazda and that we would be learning together. However I never once got the impression that she was inexperienced because she was so helpful, informed and made my decision so easy. I have ...
The person at the front desk was helpful Kaitlyn was very good answered all my questions showed me lots of options didn't pressure me at all gave me her card when what I want comes in took my info in glad I stopped by it did make a believer out of me
We recently went to Nelson Mazda Saturday to hopefully find the vehicle my mom and dad will be driving for the next several years. They hadn't bought a car in several years and we're very anxious but Taybor Jetter provided some the best service you could ever ask for. He was polite, helpful, knowledgeable, and straight to the point. He provided one of the most professional and best services we had ever had at a dealership. He took time to show us all about the car and all it's features and we left knowing we had made ...
We just recently purchased a new vehicle from Mazda Murfreesboro. Taybor was amazing to work with. He was very thorough, very informative from beginning to end, and worked with us to make the whole buying process a breeze. High recommend this dealership and working with Taybor!!!
I shopped quite a bit in Murfreesboro but something about Nelson Mazda made me feel like it was where I was supposed to buy. The people were all very friendly and not pushy and loved the atmosphere.
Nick was fantastic! Purchased a CX-9, he was very thorough and knowledgeable. See Nick for your next purchase!
Just wanted to give a shout out to Wayne who worked with us regarding a CX-5. He was very personable and professional. We never felt pressured to make a quick decision. Unfortunately, through no fault of Wayne, we purchased a SUV from another dealer with whom we have owned that brand since 1990. If you are in the market for a Mazda, go see Wayne!
Had my first service on my new Mazda always met by a smiling face only took an hour and 20 minutes for their extensive service check oil change tire rotation I will never drive anything but a Mazda ever again
We came to Nelson Mazda completely unsure of what we wanted to purchase. Taybor Jetter introduced himself and helped us through the entire process. He showed us multiple options, explained the differences in the trim levels, and put up with a lot of back and forth on our behalf. I highly recommend him as a salesperson on behalf of Nelson Mazda. If you are looking for funny, friendly, laid-back, and honesty, he's your guy!
Amy at Nelson Mazda in Murfreesboro was the best! She worked with me and my family to work out all the fine details. Friendly and truly interested in helping people! Thank you Amy for our “Rogue One”
Had a great experience at Mazda today! Super fast and friendly. Taybor was awesome! I will definitely recommend!
Very good service. Worked with Nick to buy my new CX-50 and he was very nice and knowledgeable. I would definitely recommend him. Nice quiet and clean dealership.
They take excellent care of the cars they sell, even used cars. My service visits are video taped, with feedback and recommendations. The extended warrantee was worth every cent and has paid for itself over and over again.
Great shopping experience. Amy was very helpful and patient during the whole process. She provided me so much information that I left with great confidence and satisfaction. First time buying from Mazda and I am very pleased. Will definitely recommend. Super happy with my new car!
Kaitlyn was very knowledgeable, friendly, and eager to answer every question that we had. This was the best car buying experience ever.
Nancy and I bought our motorcycle replacement Saturday 27May23 at Nelson Mazda Murfreesboro. Truthfully, nothing can replace a Goldwing, but the Miata comes darn close. We want to thank Taybor Jetter for making the buying experience so easy. He was courteous, knowledgeable, and used none of the pressure tactics I have experienced in the past. Nelson does need to hire him an assistant, though. I have never seen a salesman stay so busy and work so hard. Thanks, Taybor!
From the moment I started speaking with Jeff he listened to what I was looking to purchase. I told him what I was interested and never once did he push me towards any other vehicle or even color option. Very customer centric approach and I respect that. Nothing about the experience was stressful I would actually say rather exciting. I found myself during the downtime of the process speaking with the parts department about possible options after the purchase of the vehicle. I will have to even mention while I was at the parts department counter and Dakota was away ...
Most STELLER car buying experience I’ve ever had. It was our 1st time at Nelson Murfreesboro - we drove 80 miles to inquire about a MX5. The showroom coordinator Molly greeted us right away and welcomed us like were family. Molly connected us with Nick a Client Advisor. Nick was outstanding through the whole experience and has now set the highest bar! We love our new MX5 😊😊! Go see Nick the next time you’re looking for a Mazda, you won’t regret it!
I love Nelson Mazda in Murfreesboro, TN. They are great, especially Alecia and Randy. Thank you.
We went to Nelson Mazda on a Saturday in Murfreesboro to look for the Snowflake White Pearl CX-30 I saw online, however, it was sold a few hours after we came. Orlando House tried his best to show us other available car models within our price range but I was set on getting either a red or white CX-30 before I return my car rental Tuesday the following week. He followed us outside as we were leaving and told us about a black CX-30 that is coming on site at the end of the month. He explained that they will ...
What a wonderful experience! Jessica and Kaitlyn were super , the both of them really did the work. As I travel for work my time at home is limited. So despite the delayed response to their emails they didn't sway, sending updates and videos it totally kept me engaged. When I finally had the time to schedule a test drive I scheduled an appointment. When I went in I was introduced to Katilyn and Amy both were a blessing. i worked with Amy the rest of my Nelson Mazda buying experienc. It was so refreshing I have never experienced this ...
My car buying experience is something I want to relive. Kaitlyn was so graceful and patient with me throughout my journey. Initially, I was looking for a CX5. When I told her what features I wanted (sunroof, CarPlay, heated seats, red leather seats, power liftgate), she recommended I look at a CX50 instead. While the CX50 didn't come with red leather seats, it had all the other features I wanted. I was hesitant to purchase one because I didn't like the trim level I test drove in Franklin (Premium I think) and didn't want a monthly payment ...
This was hands down, the best dealership experience I have ever had. Working with Johnny Vu was as easy as it gets. I appreciate their simplified approach selling cars by only working with one person throughout the entire buying process. Not only did I get a sweet ride with proven reliability at a great deal with NO markup, I'm confident I can count on Nelson Mazda for any future needs and/or service. A+!!
Johnny was a super helpful salesman the entire way. He was in constant communication with me about my car, and he made sure I felt secure even after driving off the lot.
Just got a CX 5 and I am so happy and satisfied of my new vehicle. I really appreciate my car dealer Johnny Vu for being so responsive and patient through out the process. Two thumbs up for your great service.
Everyone at Nelson Mazda was welcoming and professional! Johnny and Ryan were very helpful, answered our questions, and explained what to expect from the dealership. Found exactly the car we were looking for and were able to quickly finish our deal. My wife and I highly recommend Nelson Mazda!
The dealership and team was Quick and easy to work with. Helped me to make best purchase for me
Nelson Mazda was very helpful and supportive in our search for a new car. Everyone we dealt with was patient and kind.
What a relief to deal with a no haggle dealership after a bad experience elsewhere! Johnny was patient with us helping our daughter purchase her first vehicle. It was a great experience all around and now I’m thinking my next car might be a Mazda!!
After calling other dealers in our area, we drove 2 hours to Murfreesboro to work with Johnny Vu because of the ease and professionalism he provided in what is a strange time to buy and sell a car!
I have always hated buying cars, but Johnny Vu at Nelson Mazda has completely changed that. I felt like we had been friends forever and we were just having fun while also buying a new car. I love my new CX-5 so much. Thankyou Johnny!!!
It was a very smooth process. Everything was ready for us when entered the dealership. Everyone was friendly and approachable. We had a great experience and love our vehicle.
It was a pleasure working with Johhny buying the CX-5. It was an enjoyable and stress-free process!!
This is a great group of professionals that truly cares about their customers! Christian assessed the vehicle I had brought in and gave me plenty options moving forward. I was happy to meet Larry (GM) and Johnny from the sales team. Both of them made a difficult day and hard decision much more bearable. Johnny has also made the purchase process as seamless as it could be as it involved trading in the old vehicle. The whole team provides their customers with exceptional service, and I highly recommend them. PS: I have my kids with me (7 and 9) and in all ...
We were immediately helped, and all of our questions and concerns were answered by the same person who helped us the entire process!
I recently purchased a CX5 from this dealership and it was an excellent experience from start to finish! The customer service was top notch and I couldn’t be happier with my purchase and choice to go with a Mazda and this dealership. Johnny went out of his way to make sure I was completely satisfied customer. I will be recommending them to everyone. I give them 5 stars in every category!
Johnny was fantastic! He was very informative and didn't mind all the questions my husband and I asked. I loved that he was the only person we dealt with the whole process. I would recommend that if anyone looking to buy a car to go see Johnny!
It was an amazing experience working a long with jhonny hu, he help me find the perfect truck
Great customer service! Orlando and Johnny were very helpful. They made the process so smooth.
Ease of purchase genuine attitude and help. Care about customers. Will purchase in the future. All service on traded Mazda was done here due to friendly staff.
Excellent job by Johnny Vu! He was very thorough and detailed in his explanations. He also used the inputs we provided to get a vehicle that fits our needs
First time ever buying a car at a distance. Johnny made it a simple and easy buying experience. He answered any questions I had and never made me feel like my questions were unreasonable. I was very happy with the price given on a 2017 Miata RF and was pleasantly surprised to find that the price given on the car was not subsequently driven up by unreasonable fees like I had seen from other dealers. Johnny set up delivery for a reasonable price and I was very happy when the car carrier drove up to my house. Everything was as described. ...
Super staff and Johnny Vu is the best he is very knowledgeable and very helpful
It was an awesome experience! I will do business with them again at some point.
I visited a couple of weeks ago. The staff are quite friendly. Thanks so much
Purchasing my new car was fairly even and most communication was via text. Not much confusion or miscommunication and all went well. No negotiations or anything and I was able to sign and pick up my car in about an hour once it had arrived.
Johnny was great!! It’s been a very long time since i’ve bought a car. The clean up of the car took a very long time
Nelson Mazda really went out of their way to make us feel welcome. Our salesman Johnny Vu went out of his way to make sure we got the vehicle we wanted.
Relaxed, Easy car buying experience! Only having to work with one person is a plus. Ask for Johnny Vu!
Had a great experience! They worked with us despite multiple difficulties on our end. Johnny was awesome.
I never thought I would say this about buying w car but this was a pleasant experience. It was a meticulously clean environment, they were extremely nice people, they fully utilized modern technology, the car was exactly what we hoped it would be and the purchase process was stress free.
We appreciate Nelson Mazada and especially Johnny! He was so patient and helpful and not aggressive with helping us find our perfect vehicle. It’s nice to feel safe and excited in this new to us vehicle! Also appreciate the awesome warranty options!
The service at Nelson Mazda Murfreesboro has always been excellent and the employees are professional and accommodating. I trust the dealership with their service and will keep returning for my car's maintenance. I highly recommend them.
Friendly, fast, not a single complaint in almost two years. KEEP UP THE GOOD WORK!
Great experience. Alyssa McDonald was a great person to buy a car from. Thanks again.
Everyone at the Nelson Mazda Dealership in Murfreesboro is extremely helpful! I always feel relieved when I drop my car off and pick it up. Everyone there is extremely polite and more than willing to help you with anything you ask. 10/10!