Customer Testimonials
A very good quick, friendly experience I would totally recommend Looking forward to using the service department
Really had a great first experience with them a little slow sometimes respond back to you but overall good deed
Hi! Thank you for the making my car buying experience the best. Kudos to Johnny Vu for being so kind and responsive to all my queries. 😊
Professional service from start to finish!
I had my vehicle towed to Nelson to replace the alternator initially. An option I thought of was to trade my car in and take the loss of value instead of putting money into the repair. I figured it would be a stress filled situation with that type of deal and too much hassle for the dealership to entertain that idea. However, Alysson made the entire process the easiest I’ve ever experienced with a dealership. She has an extremely up front and honest approach which is greatly appreciated. The patience she has to have to deal with my awful ...
The people at the service counter are very courteous and try to help out any way they can. Our car would not start. They sent a tow truck to pick it up and did not charge us for the tow. We had the free use of a loaner while our car was serviced. We had to get a new engine control module and the price was discounted. Very pleased with the whole transaction.
Very friendly and helpful. Finished in the time notified. Gave 4 stars because the showroom was under construction.
My experience was amazing! I forgot to leave my car keys. The associate came to me and got the keys. The atmosphere was warm and inviting.
Like always, a Nelson Mazda always makes getting my vehicle serviced fast and easy, and they have an amazing focus on customer service at the same time! There’s only one place I go to get my Mazda serviced, and it will always be Nelson Mazda!
It is very clean and comfortable waiting area. Service staff is very friendly and helpful.
Nelson Mazda did a great job getting my vehicle up and running. Will definitely return
I didn’t even have an appointment and I got right in. It’s always amazing
I cannot express how helpful Will is to all of his customers. I would wait in line just to have him help me. Everyone is nice and friendly and the department is very clean. I enjoyed the narrative with my video. The mechanic did a awesome job, the video answered all my questions. Thank you service department!
The dealership is always clean including the waiting area. The staff we have dealt with are friendly and knowledgeable.
Was a overall good experience. Lonnie was very nice and the price of diagnostic and repairs was very reasonable. And I really did like the video recording feature that the technicians had. Would recommend for anyone needing a mazda serviced.
It was an easy, painless experience. Not too long, but no pressure to buy either.
Timely service! I was allowed to drop off my car to run a couple more errands, and received updates and a video of my car’s ‘green’ status.
Curious service and good recommendations. Also, fair prices. Just wish it was in a little more convenient location for me.
Ellen the technician who works on my car is always great. Very informative videos. Advisor Will was very helpful as well with my service needed.
Sean Turner was a joy to work with. Personable, professional and very caring. I appreciated all his help!
Very pleased with the repairs. The video showed me exactly what was going on. Everyone was very friendly and professional and the repairs were accomplished quickly.
Everyone was friendly and knowledgeable. Had a experience. I did not feel pressured to made a purchase. All my questions were answered to my satisfaction.
Taking too long to get my car back to me 🙁 getting motor replaced and my car hasn’t been pulled into the shop after having the motor for more than 3 days. But not too bad
Great service for my mazda3 oil change and scheduled checkups. The waiting area is comfortable and spread out so I can get a little work done while they work.
From start to finish it was a courteous and professional experience!
Best buying experience I have ever had. was so good I bought a 2nd one while buying the 1st one. I love nelson mazda of murfreesboro
Overall a good experience but my salesman was not knowledgable. I purchased a cx-5 and was told the price was lower because it was a demo vehicle. Truth is the vehicle was less expensive because it’s front wheel drive. I called ahead of time to schedule the test drive and when I arrived the car was not even close to ready. I had to retell Ryan everything we discussed on the phone an hour prior. Again overall a good experience but it really seemed like he did not know what he was talking about. Also, somewhat short tempered when ...
John, The salesman was very professional and knowledgeable in helping us purchase our vehicle.
They was quickly to help me for get my credit and buy the car, the rep guy was nice and gently I’m happy for buy my car over there
Made process easy and I got the vehicle I had been wanting! Very kind people! I love my red Mazda suv CX-5 that I bought!
I called as a message appeared on my car screen. The call was answered by a very nice man. I think he could tell how scared I was and told me to come right in. I was a mile away. After arriving I was treated so nice by Chase and the person I was talking to on the phone. It was serious I had to wait 2 and half hours for my car to cool down. Meanwhile I was checked on numerous times by the service department. My car was fixed and I was escorted to it and once again treated ...
All the guys in service department and Liz in sales are awesome 😎 They go the extra mile to make sure your time there is very pleasant. Thanks everyone for all you do.
Randy and Liz are amazing. We have purchased several cars over the years and they have always treated us like family.
Nelson Mazda was very friendly, and helpful. Their no haggle, no pressure sales plan was a refreshing change. We had done our research, and the cost of the CX-5 was a good value at the price they had listed.
I stopped in a few weeks ago expecting to just look at a car, after working with Cristian I ended up leaving that day with a Mazda 3. Working with Cristian was hands down the best experience I've ever had buying a car. They mean it when they say there is no hassle and are completely honest and open about everything. With people like Cristian working here, I'll definitely buy any future car from Nelson Mazda.
Very courteous and helpful! Definitely got what I paid for and more!!!
Good dealership. They do tend to “find” things wrong that drives up the cost of an oil change. Otherwise, great experience! Do get a free car wash which is nice.
Very competent, kind, prompt and quick. They kept me updated during the service and checked on care and opinions afterwards. They were very accommodating in every way.
The service center is great. The people are friendly and professional. We have bought 3 Mazda 6's. The warranty is good. Liked it better when it was closer but we drive to Murfreesboro when we need work or an oil change.
Very friendly employees and they provided such great service. I was from out of town and unexpectedly had to get new tires and a 35k service.
My experience with Joseph, John, and Cristian were great!! They communicated effectively, and were very resourceful, making our dealership experience seamless. Thanks for making Morgan’s 16th birthday surprise one that she’ll never forget!! She loved her 2021 cx-5
The General Manager (Randy) rectified my issues and concerns. I know moving forward I will be a long term customer and let family and friends know they can trust Nelson Mazda.
They took great care of my car! The service advisor explained the recommended repairs and never pressured me to add any services I didn't want. Great experience!
I recently purchased a New CX-5 and additional accessories from Nelson Mazda. The entire process from start to finish was easy, low pressure, and and overall smooth experience. Ryan and Joseph helped get me in the car I was after and were able to get me a fair trade on my previous vehicle. Happy to be a part of the Mazda family!
Great customer service and quality work! They always take good care of me when I bring my car in. I appreciate the videos explaining the service done to my car.
Liz was very personable and salesperson. The team at Nelson Mazda found the car in the color that I wanted. It was filled up and ready to go when promised.
Bought my used vehicle from this dealer and they were outstanding! Didn’t play any of the games dealers play. Now I get my vehicle serviced by them too and they are good at that too! Honest, straight forward and competitive!
This team is always so helpful and friendly, and they are never pushy. They were especially helpful when, after my car was repaired after an accident at a body shop, I was having issues with my key fob. While my car was there for an oil change and tire rotation, they talked to the body shop to tell them how the connection worked inside the door panel so I could take it back. They could have insisted on doing repairs but didn’t.
Wonderful experience here and Ryan was extremely helpful and really broke it all down and explained it to me so I understood what I was getting into and he made me feel comfortable with the car I was getting. Definitely recommending him to all my family and friends!
My experience with Nelson Mazda Murfreesboro was good. The only flaw in the process is their policy of not mailing the owner's manual I requested. This seems petty and will cause me to drive 60+ miles to retrieve same.
I like the people in the service department. They listen to the customer. They seem to help you with your problem. They are good people.
Awesome staff. Shout out to Cristen. Also Joseph Leming and Aron. Everyone was so professional, knowledgeable and friendly. Cristen followed through and kept me informed. I was amazed how easy it all went. So impressed with my Mazda. It is the third Mazda in our driveway. Thank you for everything.
Fantastic service. Elizabeth did a wonderful job assisting me and I couldn't be happier with my new car!
The staff were kind, thoughtful and answered all my questions about repairs for my car which were extensive. I would definitely recommend them to friends
I was on the way for my appointment with an adviser when the driveshaft on my truck broke and came out while driving down the interstate. I called the dealership to let them know I couldn't make it and my advisor (Josh Hernandez) offered to come pick me up. I gladly excepted. I had been in contact with Josh for a couple of days prior to my appointment and he was tentative to my questions and never pressured me in anyway. I recieved the same courtesies in person. I got the vehicle we wanted and we have absolutely loved ...
I've been coming here for years and they always take care of me and make sure I'm happy. I love Lonnie and Randy.
Outstanding service department. I will continue to go back. Customer service is a 10/10 and they have a comfortable waiting room and they do their best to get you out as quickly as possible.
If you are looking for a sales men who will sale you just any car, you are looking at the wrong place, if you are looking for honesty, professionalism, and honesty Nelson Mazda is the place for you, they made our buying experience most enjoyable, they even took time to explain the fine print. Also they follow up with a phone call to make sure we were happy with our selection and satisfied. Thanks Nelson Mazda!!!!!👍🏼
Everyone was very nice. I needed to change my appointment time and they were super helpful. Clean waiting room, nice staff. I am very happy with the service
Orlando was great to work with. Super charismatic as well as honest and down to earth. Had a great experience and love my new madzda cx30.
Clean facility and professional staff, very efficient. Sales staff very knowledgeable about vehicle and offered suggestions for best experience. Follow up calls and emails were prompt.
My salesperson Orlando House took very good care of my family and I. He was very informative and patient with us. He answered every question we had with great detail. I’m very glad I bought my car from this dealership! Thank you Orlando!
Great customer service, they made the car buying process so easy. It is nice dealing with a dealership who does not pay on commission!
The service department is the best! It is the reason I am a Nelson Mazda customer. They are informative, respectful and always there to help.
I went to two dealerships looking for my Mazda. The first I felt the vultures were waiting for attack on my arrival. They played with the numbers and added costs on top of MSRP. Nelson was the second. And it was a completely different atmosphere! I felt they were low pressure, open and honest. When I need another car I will go back.
John was my initial sales person and did a fabulous job. Kept me informed and made the process easy. Liked that he was the only person I dealt with. No finance.
We have purchased two vehicles from Nelson Mazda Murfreesboro and both have been stress-free, enjoyable experiences. The sales people take the time to ensure that all questions are answered. Everyone we met was friendly and helpful. We only dealt with one person and it was smooth and easy. We will continue to shop at Nelson Mazda!
Only dealt with the parts department here at Nelson Mazda. The employee working named Dakota went above and beyond to give the best customer service and make sure that all the all the parts ordered were correct for the repairs needed. If I could give more than five stars I would!
Awesome team, awesome service. While doing the repair on our vehicle, they provided us a loaner. Always friendly and knowledgeable staff. Always checking on recalls while the vehicle is in the shop.
The service department at Nelson Mazda offers a very clear and comfortable experience to the clients. I'm sure they take care of their clients in a manner unprecedented from anywhere else.
I loved the entire experience, everyone is very friendly and not pushy whatsoever. I feel like I got a really good deal, and they went above and beyond. It was a surprisingly quick and easy process that I haven’t had at another dealership, ever.
Really appreciate the service I always receive. Been dealing with Nelson Mazda for many years. Top notch service and advice. Dedication, friendly, will not go anywhere else.
Really appreciated having just one person to deal with through out the two days. Zach was exceptionally kind to me and I thank him for his thoughtfulness.
I am a car enthusiast. I own some of the best cars our there. Mazda is a thrilling, safe and fun car to drive either in the city or a long trip. I own several Mazda vehicles. We have chosen them over cars that cost more than double and offer so much more in drivability, cost of operation and looks! Hard to compare an expensive Audi to a CX9. I know. I have a Cx9 and would not trade it for an expensive Volvo or Audi. Just check out the comparisons. So, not to be long winded, I pray I'...
My work takes me into many car dealerships. This one consistently has a unique & pleasant atmosphere & positive helpful Team working there.
Eric, Ryan, and the whole staff here at Nelson Mazda in Murfreesboro we’re amazing. The whole experience was awesome. I leased my Mazda 3 from here and I love it. If you’re looking for a place to get the best deal on a vehicle then go here. I’ll send anyone who’s looking for a new or used vehicle here. Thank you all so much for a pleasant experience!
Got a flat tire on my way to work, I had my car towed to Nelson Mazda. Chase took me in on a busy day with no hesitation not only made me a priority, but kept me up to date with everything they did. Very appreciative and impressed with that great service. Not just here in Murfreesboro, but in Cool Springs also. 10/10 would recommend Chase Warren!
