Customer Testimonials
I got a great deal on an even better car - working with both Ryan and Christian was a delight!
Friendly service, fail pricing, no pressure to buy, let us test drive multiple vehicles, asked if we had questions and worked with us on financing
The experience purchasing my vehicle at Nelson Mazda was great. The sales person I worked with Liz made sure sales experience went smoothly and even stayed late to make sure I was completely taken care of. She went over everything I needed to know about my new vehicle and has even checked in with me a few times to make sure everything I was going ok. I really appreciate the great service I have received.
First of all the transparency and honesty was incredible, out of this world. The car market right now is very difficult in terms of finding the car you want/need and the unbelievable markups that are out there (5K, 10K, 20K in TN). I needed to upgrade my vehicle so I could fit my growing family and was hearing that people were paying those high markups around the state with other brands. Car dealers ferociously taking advantage of customers.. BUT NOT Nelson Mazda! where I felt true values of honesty and integrity seem to be the norm. I didn't ...
I am always greeted quickly as soon as I pull up. They also have details of what needs to be done and will explain if anything else should be looked at.
I was very pleased with the process of buying a Mazda from Nelson, I received initial email contact from two people and a video from John Pate even before I stepped in to the showroom. I worked with John from the test drive to the closing on my new car. I purchased my car in Murfreesboro, but living in Bellevue I plan to use the service department in Cool Springs. Hopefully they will be as friendly and competent as the people in Murfreesboro!
Nice place, nice car! They take care of everything follow-up and they gave me reasonable price. I would like to recommend this place to my friends if they need a new car.
Their set price, no commission policy made this an almost pleasant car buying experience. on top of that, our salesman, Connor, the only person we encountered, was bright, personable, friendly, and knowledgeable.
Your location is terrible due to the traffic getting into and out of your location. Once inside the dealership it is warm and friendly, and I was treated very well.
Why do I always get the feeling that warranty work is a nuisance and they are doing me a favor?? Warranty work is part of the price of the vehicle. I’ve already paid for it and it is owed to me!!!
Great Service staff that truly acts on behalf of the customer.
We have been buying cars at Nelson Mazda for 16 years. We think of them as a family. They are kind, courteous, and genuinely care about their customers. I wouldn’t shop anywhere else! Did I say they make a great product? Mazda vehicles lead the pack in quality, performance, and resale. Compare for yourself. It's fun. We enjoy coming to the new showroom. No pressure and No hype. We enjoy the buying experience with the Mazda crew! Ask for Randy! He's our advisor. Barry/Kathy Great pricing and good coffee!!
Smooth process no hassle. I recommend both Nelson locations in middle Tennessee. Staff are friendly and not pushy. Service is always great. More words yes
I always have the best customer service when I bring my car here. The service department is excellent. Lonnie and Zach always are respectful and helpful.
Professional & dedicated to a great customer experience. John Pate was fantastic & even took care of my concerns after the sale. Great job on explaining the features of the auto & followed up to see how I was doing with it.
Ryan was very helpful and helpful me find exactly what I was looking for. There was no pressure to buy and the process was very smooth and effortless on my end.
I have been purchasing with them since 2016. It has always been a pleasant experience. All of the staff are friendly and knowledgeable. I was able to complete most of the process online, which really saved a lot of time.
I truly had a great experience at Nelson Mazda and I love my car. They were friendly, respectful and never pushed me into any decisions. They introduced themselves, answered my questions and gave me space. Daniel was very helpful throughout the process. The actual sit down was so simple and uneventful. No issues, no hassles, just sign here and enjoy your car.
This seems to be a very professional dealership. Knowledgeable sales staff. A very happy overall experience. I look forward to visiting with the service department when I comes time to having my automobile serviced
Loved my experience with buying my new mazda. I went in for a recall on my 2015 3 hatchback, and left with a 2021 model. Definitely recommend this place to anyone wanting a new car. Daniel went above and beyond with his customer service. Great experience.
Great price on my Mazda CX-5. Loved working with Aidan. He made my car shopping very easy. He drove my car to me in Huntsville, Al.
It was a great experience. No hassle whatsoever. Definitely wasn’t like the typical dealer where they rush you and you feel pressured into a sale. Did not get that nervous feeling I usually get when browsing the lots. They aren’t commission based so the salesperson is not all over you. It really was a relaxed environment even the test drive.
The video is a nice touch wonderful ! Very clean showroom with snacks available what a wonderful touch great place to wait for your car to be serviced
Connor made our car shopping smooth. He was very professional while also being easy-going & down-to-earth. Great communicator the whole time. Awesome job!
Everyone was so nice and worked very well to get me what I needed. All the features I wanted was included! Communication was great too!
Very good experience with Nelson Mazda Murfreesboro, especially with Aidan DeKesthler and Cristian Dorantes. The process of the purchase was very fast and with the price which we wanted. For the same model of Mazda the price in Nelson Mazda Brentwood was higher aprox. 1,5 K. Thanks again!
I found the employees very informed and extremely helpful. They worked with me, when I was unsure which car to choose. There were extras, I was interested in and Ryan made sure I was happy, when all was said and done! Appreciate the time he spent with me!
Came up to have a recall done on my 2015 Mazda 3. I ending up leaving with a brand new hatchback. Couldn't be more happy with my experience.
This was the best car buying experience I’ve ever had. John was very knowledgeable and helpful.
John was friendly and helpful during the visit. We liked him so well my son Chris Russell came back a week later and bought one to. I would have like to have gotten a little more for my trade in. That would be the only negative comment that I would have. Negative may not be the correct word however that’s the only word I can think of using at this time.
Great dealership! Knowledgeable, professional and friendly. I had a great experience! They’re amazing! I will definitely be looking at them again when purchasing another vehicle.
My car fixed and it is good but when I got my car back a book of stamps was missing and my ipod. Some one took it.
Pleasant car buying experience. All the questions I asked were answered in detail. If there was something that needed further clarification, the team went out of their way to find out the information I needed before making a purchase.
A positive experience. Everything done professionally and efficiently. Extra effort put in by a second service advisor to power wash pollen-laden car. You can not ask for a better experience.
I went to Nelson Mazda in search of a new car that could fit my budget. With help from John, we figured out my options. I was able to drive away in a 2021 CX-30 at a reasonable price.
We reached out to this dealership before moving to the area. We knew what we wanted and were able to convey our desires through email. Almost the entire transaction was done this way. Once they found what we wanted, we came in, signed papers, and left within 45 minutes with our vehicle. It was super easy and efficient. Everyone we worked with was professional and friendly.
Had a good experience and will most definitely use the service center again at this time I continue to enjoy my Mazda thank you so much
The sales rep understood that we were looking for my daughter’s first car. He included her in the conversation. When the dealership did not have our car, they searched to find one for us.
Zach did a great job. I came in on Friday morning; the issue was handled promptly with no delay and multiple updates throughout the process. 10/10
Excellent service and friendly staff . I am so happy with my purchase. The quality of service from my sales person to the service department has been awesome. It’s all been a great experience. I highly recommend Nelson Mazda of Murfreesboro.
Excellent company, friendly staff, great product.
I had a very good experience both on the phone and internet also at the dealership.I was able to pay deposit then went to pick it up.It was everything I expected and the transaction was great , I would recommend this place for everyone
First experience at Mazda of Murfreesboro and customer service was wonderful. Chase was polite and very thorough. The facility was very clean and I like that you are not required to wear a mask.
I felt very comfortable while buying a vehicle here. Nothing forced or pushy. Daniel was amazing at explaining everything I had questions about and was very patient with me! This was the first time that I bought a brand new vehicle on my own and it was the best experience that I could’ve asked for. I will refer people to Nelson Mazda for the exceptional service and because…..Mazda’s. Thank you!
This was the best car buying experience that I've ever had! John Pate at Nelson Mazda is the best! He helped me take care of everything remotely and Nelson Mazda brought the car to me!
Great experience! I highly recommend working with Connor! Nelson is a no haggle dealership, no pressure, no finance department to spend hours with. It’s a one stop shop!
We have used Nelson Mazda for about 20 years for our car needs. Liz Roche is our go-to-salesperson because she knows the product and offers the best customer service.
Good service, great cars and prices, owner were really friendly and helpful, my family have been costumer for years, and always we have the best experience
Amazing experience, I never even thought about owning a Mazda, I was introduced and fell in love!!
Great trade-in offer for my Mazda sedan. The trade-in, lower price, Mazda credit of $2000, and $750 friends and family made our CX-30 very affordable!!!
Every department at this dealership goes above and beyond in their kindness towards their customers and that's why I will continue to come back year after year
Overall a good experience but got a little frustrated when I was quoted a price one evening and then came in the next day to test drive. Was told that the quote would not be honored as all cars were now being sold at MSRP.
Always great service and quick turnaround when getting car serviced. Definitely would like to recommend to anyone needing any kind if parts or service for your Mazda.
Efficient installation of a new Apple play system in the certified pre-owned car we recently purchased from This Mazda dealership. I really like the video we receive from the tech working on our car. This provides great transparency about the repairs, and is a great communication tool!
Excellent experience! Connor was friendly, helpful and went beyond expectations. The process was open honest and pain free. Highly recommend Connor and Nelson Mazda to anyone
My wife and I travelled from Arlington, TN (about 200 miles) to get the Certified Preowned CX-9 we wanted. Chloe was superb at answering all of our questions about the vehicle and the purchase itself. The process could not have gone more smoothly, and we are delighted with our CX-9. Thanks again Chloe, and thank you Nelson Mazda. It was worth the drive, and we would definitely choose Nelson Mazda again.
I bought a used vehicle and couldn't be happier! Professional and courteous
Fast friendly and never had a hiccup and very professional. Have called to make sure I was happy with vehicle and see if I had any questions and
Everyone was very nice. It was my first time because I would always go to the cool springs location because that is where I bought my Mazda. Everyone was very nice but I waited wayyyy longer than I am use too. However, they did say they were short staff but not until I asked. I think that is something that should have been shared on the front end. But either way they did good and everyone was very very kind. I will go back.
Connor provided a great car shopping experience! He treated me like family! Understood my needs, patient, kind, knowledgeable, and helpful! Ask for Connor, you won’t be disappointed!
The Service at Nelson Mazda Murfreesboro is simply IMPRESSIVE!!! I love the videos from the mechanic, the courtesy from the service desk and of course the price and quality of work!
Our daughter purchased a car through this dealership and the experience was a good one. We never felt pressured or ghosted which is one of the usual experiences. Everyone was professional and helpful.
We have not bought a brand new car in 17 years and were really dreading the whole process. Either things have changed a whole lot ( which I don't think they have) or Nelson at Murfreesboro are really exceptional. Our salesman Connor is a very impressive young man. He is knowledgable, honest and made our experience a whole lot more enjoyable that we ever thought possible. This no haggle dealership takes pride in their business and their team. It was very nice that the "manager" did not have to get involved- nor did anyone else for that matter. One ...
The team did a great job with getting us set up to look at the car and then worked with us to make it happen. Courtney (True Car program) reached out initially and then Joshua took it from there. He was so helpful and worked to make us comfortable with the purchase. We haven’t purchased a new vehicle in 10+ years so it was a big deal for us. They helped make this transaction a good one. Everyone was very kind and patient. Thank you!
Dependable service. Wait time is reasonable. Does not appear to be much turnover in personnel. Video tour of car is terrific. Don’t talk down to women.
They listened to my wants and needs when looking to purchase my new vehicle. I had my standards of what I was looking for and they were able to meet those needs and find me a ride that had the Turbo motor in it on top of all I wanted. I didn’t think I really would notice much of a difference before the test drive but I was so wrong. I was already happy with finding a ride with my standards but taking their suggestions made me feel that they went above and beyond by thinking of what I ...
It has been a week and I have not received the title to the vehicle I purchased.Also, have not heard about the passenger side sun visor that won't stay up.
Excellent experience in new car buying. Friendly staff with low pressure. I would recommend them to friends and family. Chloe was very knowledgeable and helpful.
Great experience working with Cristian to find the MX5 spec I wanted, have it brought it, and finish the deal. Everything was completed quickly and working through all the numbers was simple and transparent. Highly recommend if you're looking for a Mazda in the Nashville area.
Buying a car is a stressful situation. Everyone (Carson, Conner, Chad) was helpful, patient and no stress.
Nice folks. Liz, our advisor, is very knowledgeable about her products and bent over backwards to make our experience a good one. I would definitely recommend her to anyone.
Always a great experience at Nelson. They show and tell you exactly what's going on with your car, they fix it right, and the pricing is wholly transparent.
Excellent
Easiest car purchase we have ever made. Chloe was super helpful. Did not need to haggle on price or trade and we love the vehicle.
I waited over two hours for an oil change which was not good. I was then not charged for it because of the long wait which made it much better.
I just came in for an oil change. But they found some other things that had to be done. I’m so lucky that they are so close to me.
They were great to work with. No pressure sales was a relief. They went out of their way to get me the car that I wanted
My experience was fast and pleasant! All staff members were courteous and did not pressure to get any of the suggestions. Free car wash given
The best service I’ve received EVER! I have had Toyota, Pontiac and Kia vehicles and I have never had service like this; especially from a dealership. I love that they send me personalized videos of everything they are doing with my car. My next purchase will most certainly be another Mazda.
