Amy was exceptional throughout the experience. She was calm, knowledgeable and made us feel comfortable. At no point did we feel pressured and she was super relatable throughout the process. It truly was a great experience compared to other places we had been that day. We also appreciate that people stayed late to finish the sale for us. Thank you to everyone.

Christian, Jim, Tommy, Devin, and Brain were absolutely incredible. They went above and beyond for me to make sure everything was taken care of in a timely manner and with quality. To say I appreciate it would be an understatement.

Normally sales people really get on my nerves and I will go out of my way to avoid them at all costs. I worked with John Pate at Nelson Mazda of Murfreesboro over the course of 2 days and he was by far the most helpful person I have ever interacted with on any form of major transaction. He listened to what I was interested in, helped me find it a drive it, and walked me through the purchase process with transparency and without any pressure. It was a great experience and I would recommend John and the dealer to any interested. The only part of the experience I did not appreciate was someone sticking a "Nelson" badge on the back of the car after I had paid for it but before we left the lot. That sticker came off the second I saw it. Even though it matched the font it still isn't aesthetically pleasing.

I plan to drive my 2019 Mazda 3 forever. I take it back to Nelson Mazda because they take care of their customers! If I do get a new car I will stay with Nelson because they really do care about doing a good job. They email me to remind me when it is time for service, but they don't spam my email. When I come in they know me. Quick service check in and out. The videos they send me while I am out while my car is in the shop keep me informed. I get to approve the estimate while I am at another appointment. They guarantee the work 100%.Best in sales and service! They are an AAA plus. I used to dread taking my car in but not any more. It is the only place I will go because I never have a negative experience. Finally a consitent experience. It is a best in class place!

We were immediately helped, and all of our questions and concerns were answered by the same person who helped us the entire process!

I recently purchased a CX5 from this dealership and it was an excellent experience from start to finish! The customer service was top notch and I couldn’t be happier with my purchase and choice to go with a Mazda and this dealership. Johnny went out of his way to make sure I was completely satisfied customer. I will be recommending them to everyone. I give them 5 stars in every category!

Roberts Toyota in Columbia referred me here because I bought a Mazda from a Toyota dealer and with it being a Mazda vehicle needing work done … it was best to come here. I was a little nervous at first because I have had a HORRIBLE experience with Roberts Toyota for the past 6 months getting my car fixed via extended warranty that I purchased and they kept ignoring it and also hanging up on me not to mention my salesman from Toyota yelling at me and lying to me. Anyway- came to Mazda on 4/20 and wow. The service advisor team was amazing, honest, quick, hard working. I was there for a good amount of the day (not their fault) and sat in waiting room most of the day. Something I have never witnessed at a car dealership was the cleanliness and positive environment. I have never seen a sales team check on customers in lobby waiting on cars to be done with their servicing. We were outside also looking around for the heck of it and a sales man came out to check on us, wasn’t pushy to get us to buy a car or anything, simply checking on us. If I had known better, I would’ve come to Mazda over any other dealership I looked at. I highly recommend this dealer. I also want to give a shout out to MaKayla our service advisor we are dealing with. Has gone BEYOND her limits to help us fix and issue from Roberts Toyota and even put us in a rental car until issues are fixed. I really appreciate you and your team fixing this matter and cleaning up the dirty work from Toyota. Thank you!

Jeff Burgeson was the man that will get you the approval that you need the first time without the back n forth games. He's very transparent, patient, courteous, and polite.

Johnny was fantastic! He was very informative and didn't mind all the questions my husband and I asked. I loved that he was the only person we dealt with the whole process. I would recommend that if anyone looking to buy a car to go see Johnny!

It was an amazing experience working a long with jhonny hu, he help me find the perfect truck

Great customer service! Orlando and Johnny were very helpful. They made the process so smooth.

Ease of purchase genuine attitude and help. Care about customers. Will purchase in the future. All service on traded Mazda was done here due to friendly staff.

It was a great experience. Got a car ordered with exactly what I wanted. Thanks especially to Amy Riviera. She was so knowledgeable and made the experience so enjoyable!

I was traveling through Tennessee with my family to get to Indiana. My tire blew out on 24west and we were scared. The tow truck took us to your shop where you validated my tire protection plan and replaced my tire .

Ryan was fabulous and the whole process for trade and purchase was quick, smooth, and easy. We will recommend to everyone and may even be back to buy another.

Brian, my service rep, was friendly, thorough, and helpful, explaining everything on my invoice and what was completed and recommended. The service tech, Ellen, explained exactly what was seen during the inspection. It was the next best thing to being out in the garage next to the car.

Great and professional team! It was worth traveling 2 hours away! I went to other dealerships in the Chattanooga area and I was not treated well. As a gift from the dealership on my new car, I received a powerlife limited warranty contract on the engine and transmission that many other dealerships do not provide. I don't want to be talked down to and I don't want to be lied to. I found Integrity for sure!!!!!

Alicia was amazing... I walked in and every other person I felt ignored me but as soon as she saw me she made eye contact and made sure that I was taken care of.. she's very knowledgeable and personable, very easy to speak with and makes you feel welcome. Great job Alicia

The video walk around was my favorite. Not only did they point out what they had done but also what damages and concerns needed to be addressed. They even had the items i needed to repair said damages either in stock or ordered and set to arrive within the next 2 days. I appreciate the time, effort, and care taken by your service department to deliver the best service experience that I've had at any other dealer in this area. The personal touch has definitely made a repeat customer out of me!

Excellent job by Johnny Vu! He was very thorough and detailed in his explanations. He also used the inputs we provided to get a vehicle that fits our needs

First time ever buying a car at a distance. Johnny made it a simple and easy buying experience. He answered any questions I had and never made me feel like my questions were unreasonable. I was very happy with the price given on a 2017 Miata RF and was pleasantly surprised to find that the price given on the car was not subsequently driven up by unreasonable fees like I had seen from other dealers. Johnny set up delivery for a reasonable price and I was very happy when the car carrier drove up to my house. Everything was as described. I cant say enough about this dealer. Easiest car purchase ever!

Hi I visited this center 3 months ago and I got great warranty service from Michael. I wanted to leave review earlier but I went to traning for months and I totally forgot about this review. Anyway thank you so much for your great service. At that time Michael told me my car has fuel pump issue and it'll take weeks to replace it. I was frustrated bc I was on new year vacations and planning to go to other states but he gave me free renter car for a week so I was able to have wonderful holidays with my family and friends. I really appreciate it and I'll revisit this center in the future 200%. Thank you Michael!

The staff is very friendly and l love they do a video of step by step activities while doing an oil change and tire rotation.

Super staff and Johnny Vu is the best he is very knowledgeable and very helpful

It was an awesome experience! I will do business with them again at some point.