Everyone who assisted me was very respectful and professional! The service was done in the expected time frame and they washed my car! It was 100% the best service appointment I've had in a long time. They even send video of the service and you can approve any recommendations from your phone. Smooth and painless. Price was what I expected as well!

After calling other dealers in our area, we drove 2 hours to Murfreesboro to work with Johnny Vu because of the ease and professionalism he provided in what is a strange time to buy and sell a car!

The salesman was very kind, patient and knowledgeable about the vehicles we looked at.

Joseph and Jeff was outstanding to deal with. I couldn't be happier with my purchase. As always I wil continue to direct all my friends and Co-Workers to you all first before shopping for a vehicle anywhere else.This is my 4th vehicle I've purchased with you all since 2019 and each time the choices of vehicles to choose from keeps exceeding my expectations. I never feel like I'm settling but rather getting something that excites me to drive daily. I always have to give a shout out to Devin in service as well, he gives me a piece of mind that when I come in for routine maintenance that it's going be done correctly and their to answer any questions or concerns.

I have always hated buying cars, but Johnny Vu at Nelson Mazda has completely changed that. I felt like we had been friends forever and we were just having fun while also buying a new car. I love my new CX-5 so much. Thankyou Johnny!!!

Hands down the BEST and most relaxed car buying experience I have ever had. Johnny Vu made me feel like we had been friends forever. He was wonderful and got me exactly the car I wanted at the price I wanted. I love my brand new CX-5 SO MUCH!!! THANKYOU MAZDA AND THANKYOU JOHNNY!

I had a very smooth and pleasant experience yesterday buying a car. Joshua Hernandez was excellent and made the process seamless!

The customer service is perfect.

The attention and care we received were outstanding. It was an efficient and streamlined process.

Great experience. They’re knowledgable, competent, and friendly. Nice waiting room with a great coffee maker. They left me feeling like I mattered to them and they provided me with a lot helpful info regarding my vehicle. I will be taking my car here for all of its service requirements. It’s not easy to find a great service center. I’m glad I found them.

Excellent service department!

It was a very smooth process. Everything was ready for us when entered the dealership. Everyone was friendly and approachable. We had a great experience and love our vehicle.

It was a pleasure working with Johhny buying the CX-5. It was an enjoyable and stress-free process!!

Excellent service department!

I purchased a vehicle from Nelson Mazda and it was the most pleasant car buying experience I have ever had. Orlando was there with me every step of the way. He made me feel so comfortable and there was absolutely no pressure. I was in and out of the dealership with my new car in just a couple of hours. Their customer service is outstanding and continues to be even after you leave the dealership. Orlando reached out to check if I had received my permanent tag which I had not and he sent me a new temporary tag. Truly outstanding, I cannot recommend Nelson Mazda enough.

This is a great group of professionals that truly cares about their customers! Christian assessed the vehicle I had brought in and gave me plenty options moving forward. I was happy to meet Larry (GM) and Johnny from the sales team. Both of them made a difficult day and hard decision much more bearable. Johnny has also made the purchase process as seamless as it could be as it involved trading in the old vehicle. The whole team provides their customers with exceptional service, and I highly recommend them. PS: I have my kids with me (7 and 9) and in all of this I never felt like their being kids was an issue, but on the contrary they were welcome and that made the whole process a whole lot better. They truly, truly went the extra mile or 2 with us.

Amy was exceptional throughout the experience. She was calm, knowledgeable and made us feel comfortable. At no point did we feel pressured and she was super relatable throughout the process. It truly was a great experience compared to other places we had been that day. We also appreciate that people stayed late to finish the sale for us. Thank you to everyone.

Christian, Jim, Tommy, Devin, and Brain were absolutely incredible. They went above and beyond for me to make sure everything was taken care of in a timely manner and with quality. To say I appreciate it would be an understatement.

Normally sales people really get on my nerves and I will go out of my way to avoid them at all costs. I worked with John Pate at Nelson Mazda of Murfreesboro over the course of 2 days and he was by far the most helpful person I have ever interacted with on any form of major transaction. He listened to what I was interested in, helped me find it a drive it, and walked me through the purchase process with transparency and without any pressure. It was a great experience and I would recommend John and the dealer to any interested. The only part of the experience I did not appreciate was someone sticking a "Nelson" badge on the back of the car after I had paid for it but before we left the lot. That sticker came off the second I saw it. Even though it matched the font it still isn't aesthetically pleasing.

I plan to drive my 2019 Mazda 3 forever. I take it back to Nelson Mazda because they take care of their customers! If I do get a new car I will stay with Nelson because they really do care about doing a good job. They email me to remind me when it is time for service, but they don't spam my email. When I come in they know me. Quick service check in and out. The videos they send me while I am out while my car is in the shop keep me informed. I get to approve the estimate while I am at another appointment. They guarantee the work 100%.Best in sales and service! They are an AAA plus. I used to dread taking my car in but not any more. It is the only place I will go because I never have a negative experience. Finally a consitent experience. It is a best in class place!

We were immediately helped, and all of our questions and concerns were answered by the same person who helped us the entire process!

I recently purchased a CX5 from this dealership and it was an excellent experience from start to finish! The customer service was top notch and I couldn’t be happier with my purchase and choice to go with a Mazda and this dealership. Johnny went out of his way to make sure I was completely satisfied customer. I will be recommending them to everyone. I give them 5 stars in every category!

Roberts Toyota in Columbia referred me here because I bought a Mazda from a Toyota dealer and with it being a Mazda vehicle needing work done … it was best to come here. I was a little nervous at first because I have had a HORRIBLE experience with Roberts Toyota for the past 6 months getting my car fixed via extended warranty that I purchased and they kept ignoring it and also hanging up on me not to mention my salesman from Toyota yelling at me and lying to me. Anyway- came to Mazda on 4/20 and wow. The service advisor team was amazing, honest, quick, hard working. I was there for a good amount of the day (not their fault) and sat in waiting room most of the day. Something I have never witnessed at a car dealership was the cleanliness and positive environment. I have never seen a sales team check on customers in lobby waiting on cars to be done with their servicing. We were outside also looking around for the heck of it and a sales man came out to check on us, wasn’t pushy to get us to buy a car or anything, simply checking on us. If I had known better, I would’ve come to Mazda over any other dealership I looked at. I highly recommend this dealer. I also want to give a shout out to MaKayla our service advisor we are dealing with. Has gone BEYOND her limits to help us fix and issue from Roberts Toyota and even put us in a rental car until issues are fixed. I really appreciate you and your team fixing this matter and cleaning up the dirty work from Toyota. Thank you!

Jeff Burgeson was the man that will get you the approval that you need the first time without the back n forth games. He's very transparent, patient, courteous, and polite.

Johnny was fantastic! He was very informative and didn't mind all the questions my husband and I asked. I loved that he was the only person we dealt with the whole process. I would recommend that if anyone looking to buy a car to go see Johnny!