Bought a CX-5 from Sean during July. Great experience and would recommend. He was a solid dude with good communication before and after the sale.

What a wonderful experience! Jessica and Kaitlyn were super , the both of them really did the work. As I travel for work my time at home is limited. So despite the delayed response to their emails they didn't sway, sending updates and videos it totally kept me engaged. When I finally had the time to schedule a test drive I scheduled an appointment. When I went in I was introduced to Katilyn and Amy both were a blessing. i worked with Amy the rest of my Nelson Mazda buying experienc. It was so refreshing I have never experienced this process of buying a car. Amy was patient as we test drove the car I was interested in and then arranged to test drive another that I had mentioned. I never felt pressured at all during this whole experience and the best thing is that I ended up with a different car than I intially thought and I was not the only one who recognized that , Amy also noticed that this car was a better suit for me . it was never about the upsell as this car was the least expensive of the two. I know this is long winded but when you have such a positive experience its hard just to write a few words. If you are interested in a Mazda I say you have togo to Nelson Mazda. You will not be dissapointed. Thank You Amy,Kaitlyn and Jessica for all of your assistance . What a wonderful Team

Nelson Mazda service definitely went above and beyond. First time that I saw the whole inspection is recorded. Full transparency. Great pricing too. Highly recommend. We were welcomed by Nick, nice guy.

My car buying experience is something I want to relive. Kaitlyn was so graceful and patient with me throughout my journey. Initially, I was looking for a CX5. When I told her what features I wanted (sunroof, CarPlay, heated seats, red leather seats, power liftgate), she recommended I look at a CX50 instead. While the CX50 didn't come with red leather seats, it had all the other features I wanted. I was hesitant to purchase one because I didn't like the trim level I test drove in Franklin (Premium I think) and didn't want a monthly payment over $500. After she broke down my financial options with the trade in from my previous car, I took a leap of faith on the preferred plus trim level. I AM SO HAPPY I PURCHSASED THIS CAR! I love EVERYTHING ABOUT IT! Coming from a hybrid car, I love I can get up to 80mpg. I would've liked the financing team to offer a higher trade in value of my previous car but I'm completely satisfied with my purchase. If you need to purchase a car, GO SEE KAITLYN!!!!!

My car buying experience is something I want to relive. Kaitlyn was so graceful and patient with me throughout my journey. Initially, I was looking for a CX5. When I told her what features I wanted (sunroof, CarPlay, heated seats, red leather seats, power liftgate), she recommended I look at a CX50 instead. While the CX50 didn't come with red leather seats, it had all the other features I wanted. I was hesitant to purchase one because I didn't like the trim level I test drove in Franklin (Premium I think) and didn't want a monthly payment over $500. After she broke down my financial options with the trade in from my previous car, I took a leap of faith on the preferred plus trim level. I AM SO HAPPY I PURCHSASED THIS CAR! I love EVERYTHING ABOUT IT! Coming from a hybrid car, I love I can get up to 80mpg. I would've liked the financing team to offer a higher trade in value of my previous car but I'm completely satisfied with my purchase. If you need to purchase a car, GO SEE KAITLYN!!!!!

Our sales professional Sean was a true pleasure to work with. He answered all our questions, was very knowledgeable, zero pressure, and made the overall car buying process extremely smooth. Highly recommend.

Cristian is great! I recommend him to anyone looking to buy a car. He took the time to explain everything to me, and made me feel comfortable with the car buying experience. Best salesperson I’ve ever worked with.

Orlando House was absolutely amazing! The man helped me and waited on me for an entire week while I got all my finances settled….and that was difficult. But Orlando helped me get out of a really bad car situation and into a car that is going to last me a very long time. I went into Mazda simply because my friend had just went and bought a hatchback fro you guys. But I knew absolutely nothing about Mazda….. other that the Nelson Mazda jingle that played over the WAYFM radio station when I was a kid lol. However, Orlando taught me about Mazda and the culture there. But he didn't just sale me on Mazda, he sold me on people. He reminded me that there are still some wonderful souls out there. And sometimes, in todays world, we lose sight of that with all the crazy things going on. He and I also share similar faith beliefs, so getting to talk about the love of God while buying a car was a plus! Orlando has made me a Mazda Believer for sure!

Great experience. Cristian was a pleasure to work with. The whole staff is very friendly.

So I waited to finally fix the car I bought from this dealership to leave a review. I bought this car 'over the phone' since I live in Milwaukee, WI. Price listed was equal to the Kelly blue book value. When I spoke to a sales person asking could price be negotiable I was told since everything is fine with the car they are firm on price. My mistake was that I believed her! Day later sales agent sent me the video of the car saying that absolutely everything is fine with the car except the rear view mirror which they will take care of. When I asked him is the car in really good driving condition as he claimed it to be he told me that he drove it and had no issues whatsoever. Well, few days later car was delivered to my address. First, I immediately noticed that tires that were installed were not the factory size and had damaged both of the fender liners wich i had to replace together with tires. Belly pan was also missing and had to be replaced. 3 rims were completely crooked and damaged! With rims like those one cannot be able to drive a car and say it's ok. Most likely due to the bad rims whoever drove this car also damaged all 4 of the wheel bearings and both cv axles together with sway bar links. Also, I had to replace upper gasket cover due to oil leak, brakes and rotors that were completely worn out. Also, oxygen sensor was faulty so had to be replaced. They also didn't fix the rier view mirror but I was told they will cover the price which they did. Altogether I had to spend $4800 to put the car together and most of the things I installed myself! Imagine how high the price would be if I had to pay for the labour. If the price listed for this car was equal to a Kelly blur book value for the car in great condition then I would expect it to be in such condition coming from such a big dealership. But that was a blatant lie! Also, sales agent who told me that he drove the car and that everything was fine, lied since you cannot drive car with crooked rims and damaged suspension components and claim it's ok. Very disappointing experience. UPDATE: A few days after I left the review I was contacted by the general manager of the Nelson Mazda dealership. We spoke about my complaints, he was more than helpful and we resolved the issues. They stand behined their word. All in all, good place for business!!!

My husband and I were at Nelson Mazda yesterday and ended up purchasing a brand new CX-30. Orlando House, the sales executive knows his trade very well because he explained the details and highlighted the great features of the car. We ended up falling in love with the car. This being our first Mazda, we were extremely impressed. Thanks Orlando, you're the best!!! Keep up the awesome job 👏 👍 🙌

This was hands down, the best dealership experience I have ever had. Working with Johnny Vu was as easy as it gets. I appreciate their simplified approach selling cars by only working with one person throughout the entire buying process. Not only did I get a sweet ride with proven reliability at a great deal with NO markup, I'm confident I can count on Nelson Mazda for any future needs and/or service. A+!!

Great support from Ryan Byers and very smooth and transparent process from Nelson Mazda.thanks again..

Johnny was a super helpful salesman the entire way. He was in constant communication with me about my car, and he made sure I felt secure even after driving off the lot.

Staff was polite kept me informed of problem areas. Work was great.

Team member are friendly and helpful, easy and fast service.

Had a very good repair experience here. Brian went above and beyond to help name out, stayed on the line forever to get ahold with my warranty company, and was very clear with communication and expectation.

Very Professional and great customer care and friendly. Will definitely go back for second vehicle.

My infotainment system was running slow and not always loading up Satellite Radio. I forgot to mention it when I checked the car in. The service technician noticed it and updated the system (under warranty). That is really great service. I love my Mazda.

Just got a CX 5 and I am so happy and satisfied of my new vehicle. I really appreciate my car dealer Johnny Vu for being so responsive and patient through out the process. Two thumbs up for your great service.

I just completed the purchase of a 2022 CX-9 Grand Touring from Nelson Mazda Murfreesboro. The experience was nothing short of perfect. Garrett, the client advisor, took the time to truly understand what I was looking for in a vehicle. He wanted to ensure I didn't under/over purchase for my needs. Before even stepping foot into the dealership, he answered multiple questions and took care of me before I was even a paying customer. Once I was ready to sign, the purchase process was simple. No high pressure tactics. No last minute surprise fees or games (other dealers tried to play some). The overall experience was simply great. This is my third Mazda purchase in the last 7 years, two of which were at a Nelson dealer. I highly recommend choosing their Murfreesboro or Cool Springs location if you're considering purchasing a Mazda. Make sure to ask for Garrett. He's a rockstar.

Jeff was so helpful and so informative throughout the entire process. He made it a fun experience and I didn’t feel stressed or pressured at all. He simply gave me the facts and answered all of my questions while also being such a delightful human. I felt very cared for and I am very thankful I got to work with him.

Friendly staff, efficient service and a nice facility.

My daughter purchased a vehicle here and there were some items that popped up that we weren’t prepared for or weren’t advised of but the team found a way for our situation to make the obstacles go away or find other solutions. Overall a great experience when they do what they say they are going to do and get it done. I don’t think you will be dissatisfied working with the staff. Like to give a shout out to Joseph for getting a lot of are stuff addressed and very professional and understanding in the process. Like I said for our situation they were able to get our needs addressed and worked hard to get it to a very satisfying experience.

Jeff and Johnathan were our Sales guys for our 2010 Mazda Miata, and I have to say they were both lovely to work with. The experience at that dealership was such an amazing one, no pressure at all and very honest and friendly. I highly recommend them.